IT Support & Technical Support Services
At LightWave Networks, our team is dedicated to providing our clients with quality customer service and dependable support anytime they need it. With our technical support services, we hope to better deliver our cloud backup, IP transit, dedicated server hosting, and managed networking services in addition to what we are known for – cost effective colocation services. Just an email or phone call away, our technical and IT support specialists are ready to help you!
Highly Trained & Qualified Technical Support Staff
Every member of our IT support and technical support staff goes through extensive training before joining our highly skilled customer support team. With a team as qualified as ours, you can expect our IT support and technical services to be consistently responsive and truly top-notch. Regardless of your questions and concerns, our support professionals will work hard to provide you with the advice and solutions your business needs.
In today’s digital commercial landscape, business never sleeps. The need for businesses to stay connected and online is near constant. At LightWave Networks, we understand this fully and have designed our technical support and IT support services to accommodate to this reality. Our technical support staff and IT support specialists are available 24/7 for all our clients found nationwide. We’ve got your back – 24/7, 365 days a year!
On-Site Technicians & IT Support Specialists
Our technical support and IT support services are not only provided remotely. We also dispatch on-site data center technicians and IT support specialists to our four data centers:
On-site support services we provide include:
- Visual inspection
- Security evaluation
- Equipment installation assistance (servers, networking hardware, etc.)
- Server rack and stack services
If you are client of LightWave Networks, our colocation hosting company, our customer support team is available for you 24/7. Should you have any questions, concerns, or problems you need to solve – don’t hesitate to reach out to our team of Technical support and IT support specialists. There are a few ways you can go about contacting us.
- Call our technical support line – 548.9283
- Send us an email message – Email Us
- Fill out and submit a support ticket on our site – Open Support Ticket
- Fill out and submit a support ticket on our customer portal – LightWave Networks Client Portal
If you want to become a client and learn more about our colocation, cloud backup, IT transit, server hosting, and other data center services – contact us or call 844.722.COLO today!